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Leah Gaines

QA Engineer

I'm me.


ShopKeepSep 14-presentShopKeep is at the forefront of point of sale solutions technology, and, as QA Engineer, my role has mainly been one of manual testing iOS products in an Agile environment.

In addition to in-depth exploratory testing, I am also involved in the creation and execution of test plans for the various products that ShopKeep offers.  My role involves me working closely with the Product and Customer Care teams, as well as other members of the Engineering team, to test around any reported issues and prioritise upcoming features against bugs to ensure the best experience for our customers.

Attendance and participation in various planning, review and retrospective meetings helps me see new features and bug fixes through from one end of the lifecycle to the other, with the product quality improving every time.  Regular checkpoints and one-to-one meetings help me to keep my skills up to date and to make sure I'm reaching my full potential in my role.

uTest/ApplauseJul 13-Jan 15Since joining uTest in 2013 as a Freelance Software Tester, I have tested web and mobile apps for a range of companies of varying sizes, from startups to global enterprises. (A sample of uTest's customers can be found here.)
I have taken part in over 200 test cycles, covering over 120 different products in a variety of industries, e.g.
- Education & Learning
- eCommerce & Retail
- Media & Entertainment
- Social & Communications
- Healthcare & Fitness

In May 2014, I was asked to take part in their Meet the uTesters blog series.

More detail on my work with uTest can be found by looking at my profile.

Freelancer/ZuZu Web SolutionsJan 03-present


I began freelancing as a web designer in January 2003, and put a name to it by setting up ZuZu Web Solutions in 2012.

I have designed, created, tested, maintained and hosted a large variety of websites for individuals, charities and businesses, providing high standard, cost effective web packages in order to allow them to grow and to maximise their potential.

I have built many types of site, including eCommerce, photography, brochure sites, landing pages, personal blogs and church groups.

A sample of the websites I have created can be found by viewing the portfolio section of the ZuZu Web Solutions site.

Percana Group LtdNov 08-May 10Percana Group Ltd (now called IFDS Group) provides products, outsourcing and consultancy services for the Life and Pensions sector.

During my time there I was a part of the QA and Production Support team for the Inora Life project, reporting to the Production Support Manager.

I worked with the Eclipse Product Suite, particularly the life administration system, and also tested on Eclipse Web, the corresponding web interface.

I performed a lot of localization testing on documentation that was produced by the system, along with providing estimates for QA work, defect management and creating and executing manual test plans.

Skillsoft UK LtdJan 06-Oct 08Skillsoft designs and produces e-learning content and products over a range of platforms and operating systems.  I worked on several different projects with team members in Belfast, Dublin, the USA and various outsourcing partners in India, China and Vietnam.

I completed several projects through the various phases of the testing lifecycle, and was Lead QA Engineer for one of their in-house programs.

Their projects typically involved a lot of cross-browser, cross-platform testing, along with designing, creating and executing manual test plans and automation test cases.

I also created a lot of supporting documentation for knowledge transfer within the organisation.

Northbrook TechnologySep 03-Dec 05NTNI (now Allstate Northern Ireland) offers off-shore IT development and support to the Allstate Corporation within the insurance industry. During my time with NTNI, I worked on various projects with team members in Belfast and various parts of the USA, and spent over a year as an automation tester.

Some of the tasks I worked on:

- Designed, created and maintained a large number of automated test scripts and corresponding data tables used by the US client to create a regression test bed for one of their main life insurance administration systems;
- Created automation test script templates for use within the team;
- Ran defect meetings and code inspections;
- Made a number of trips to the offices in the US to transition several software projects back to the company in Belfast;
- Created training documentation for knowledge transfer to new team members;
- Developed test plans, analysis plans and automated test scripts to be used for end-to-end testing;
- Worked on a variety of platforms with various applications, including insurance administration software, database driven websites built on .NET architecture, image and workflow applications;
- On-the-job training in test plan development, WinRunner, Test Director, Visual Source Safe, CMMI Level 2 and Client Service Management;
- Completed LOMA course in Principles of Insurance: Life, Health and Annuities;
- Completed in-house training course in Principles of Software Testing.

Empirion Computer SolutionsJul 04-Dec 04Aided in the development and maintenance of various websites using HTML, Javascript and ASP; performed troubleshooting and various PC administrative tasks.

Co Operation IrelandJun 00-Nov 00Aided with web development and maintenance on internal and external websites using HTML and PHP3; maintenance on Windows NT and FreeBSD systems; performed troubleshooting, various PC administrative tasks and data entry.



Queens University of Belfast1999-2003B.Sc. (Hons) in Computer Science

  • Functional
  • QA
  • iOS
  • Android
  • Automation

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2016 © Leah Gaines

Leah Gaines
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